Streamlining Amazon Integration, Supply Chain, and Inventory Accuracy

A USA-based company specializing in premium baking ingredients and confectionery products faced significant challenges with their Amazon USA and Canada online store integrations with Cin7 Core. Inaccurate synchronization between orders and inventory data led to discrepancies in financial and inventory numbers, impacting their operational efficiency. Our team stepped in to provide a comprehensive solution, ensuring accurate integration and seamless operation across their platforms.

Client Background

A USA-based company specializing in premium baking ingredients and confectionery products faced significant challenges with their Amazon USA and Canada online store integrations with Cin7 Core. Inaccurate synchronization between orders and inventory data led to discrepancies in financial and inventory numbers, impacting their operational efficiency. Our team stepped in to provide a comprehensive solution, ensuring accurate integration and seamless operation across their platforms.

Objectives and Goals

• Integration Accuracy: Ensure seamless synchronization between Amazon USA and Canada stores and Cin7 Core for accurate order processing and inventory management.
• Operational Efficiency: Eliminate discrepancies in order and inventory data to enhance overall business operations.
• Ongoing Support: Provide continuous support to maintain smooth day-to-day operations, ensuring the integrity of financial and inventory data.

Challenge

Issues Faced by the Client

1. Inaccurate Inventory Levels: The improper synchronization led to discrepancies in reported inventory levels, making it difficult to track stock accurately.
2. Order Processing Delays: Pending orders and incorrect order value calculations created delays and errors in order fulfillment.
3. Financial Data Inconsistencies: The misalignment between systems caused inaccuracies in financial reporting, affecting decision-making processes.
4. Operational Bottlenecks: The discrepancies disrupted smooth operations, leading to inefficiencies across the supply chain.

Business Impact

• Inventory Management Issues: Inaccurate inventory levels led to overstocking or stockouts, affecting product availability and customer satisfaction.
• Financial Reporting Delays: Inconsistent data resulted in delays in financial reporting, hampering strategic planning and financial forecasting.
• Operational Inefficiencies: The lack of accurate order and inventory synchronization caused operational inefficiencies, increasing the workload and complexity of day-to-day tasks.

Our Approach

Initial Assessment and Discovery

• Initial Consultation: Our Cin7 expert team conducted a thorough examination of the existing integration setup, focusing on order synchronization, product listing mapping, inventory flow mapping, and pending orders.
• Corrective Measures: Based on our findings, we advised the client on the necessary corrections to the integration setup, including cleanup of old pending orders and adjustments to synchronization processes.
• Ongoing Support: We provided continuous support to ensure smooth day-to-day operations, including regular system reconciliations and inventory management

Strategy and Planning

• Initial Assessment: We began with a detailed assessment of the client’s existing integration setup, identifying key areas of concern and discrepancies.
• Strategic Corrections: Developed a plan to correct the synchronization issues, focusing on improving data accuracy and streamlining operational workflows.
• Ongoing Maintenance: Implemented a strategy for ongoing support and system maintenance to ensure long term operational efficiency and accuracy.

Implementation Details

• Integration Review (Initial Phase): Conducted a thorough review of the existing Amazon-Cin7 Core integration, identifying issues with order synchronization, product listings, and inventory flow.
• System Corrections (Follow-Up): Implemented corrective measures to clean up old pending orders, adjust product listing mappings, and ensure accurate synchronization of inventory data.
• Reconciliation Process (Ongoing): Performed three system reconciliations to verify the accuracy of orders and inventory between Amazon, Helium, and Cin7 Core.
• Monthly Reporting: Developed a monthly reconciliation report and process to maintain accuracy in financial and inventory data, ensuring timely and reliable reporting for accountants and stakeholders.

Solution Deployed

Tools and Technologies

1. Integration Correction: Corrected synchronization issues between Amazon USA and Canada stores and Cin7 Core, ensuring accurate order processing and inventory management.
2. System Reconciliation: Established a regular reconciliation process to maintain accuracy in orders, inventory levels, and financial data.
3. Ongoing Support: Provided continuous support to manage day-to-day operations, ensuring seamless synchronization of revenue, orders, and inventory movements.

Services Offered

• Integration Consultation and Correction
• System Reconciliation and Reporting
• Ongoing Operational Support
• Inventory Management and Analytics

Results Achieved

Improved Data Accuracy

Successfully improved the accuracy of order synchronization and inventory levels between Amazon stores and Cin7 Core.

Operational Efficiency

Streamlined operations, reducing delays in order processing and inventory management.

Reliable Financial Reporting

Ensured timely and accurate financial reporting, providing stakeholders with the data needed for informed decision-making.

Sustained Support

Ongoing support has allowed the client to maintain smooth operations and accurate data across their platforms.

Conclusion

Our engagement with this USA-based baking ingredients provider highlights the importance of accurate system integration and ongoing support in managing complex operations. By swiftly addressing the synchronization issues between their Amazon stores and Cin7 Core, we significantly improved their operational efficiency and data accuracy. Our ongoing support ensures that the client continues to deliver high-quality products to their customers while maintaining accurate inventory and financial records, enabling them to focus on their core business objectives.